Imagine a world where every interaction feels effortless. At CM.com, we’re making that vision a reality by placing AI at the core of everything we do.

The world has never innovated as quickly as it is today, and CM.com is at the forefront of innovation again. From the SMS or WhatsApp messages you receive to the tickets you grab for your favorite festival or the chatbot that helps you solve a problem—our solutions are transforming the way businesses and people connect.

To further increase the growth of our organization we are looking for a Senior Account Manager to take part in our Engage Business Unit. At our Engage team you will deal with our cutting-edge innovative SaaS-products such as Mobile Service Cloud, Conversational AI Cloud, Mobile Marketing Cloud and our latest agentic AI innovation: HALO.

What you’ll do

As Senior Account Manager you will focus on CM.com’s customers within the Software (SaaS) proposition. You will be the main point of contact for a group of customers from a commercial perspective. You will negotiate and renew agreements, while liaising with Product colleagues and Customer Success Managers ensuring upsell, cross-sell, retention and customer satisfaction. 

In addition to this, you will:

• Manage a wide range of existing customers;

• Build and manage long lasting relationships with key customers and partners;

• Lead the account sales cycle from proposal stage to contract renewal stage and beyond;

• Manage administrative tasks like contracts, policy/procedures, CRM, reporting;

• Create and execute a customer account strategy;

• Create account plans for the largest clients;

• Up-sell and cross-sell within the existing customer-base;

• Sell enhanced support offerings aligned to customer needs (identify opportunities, prepare/pitch offerings).
  

You have the freedom to show your entrepreneurship and gain the confidence to work independently.

If you're passionate about AI and eager to make an impact, we'd love to have you join our mission to change the way businesses and people connect.

Feel connected to our CM.com shared values

• Drive & Lead: We encourage the entrepreneurial spirit and are self-managed to be able to quickly grasp opportunities.

• Grow & Learn: We keep evolving our innovation capabilities and help you to get the best out of yourself, both professionally and personally.

• Together & Care: We love working together. We stimulate collaboration with utmost respect for each other regardless of gender, age, background, or beliefs.

• Speed & Change: We are an agile and dynamic organization, that keeps adapting and knows how to respond to opportunity or change

Additionally, you ideally have

• Bachelor’s or Master’s degree in a relevant field;

• 5+ years of work experience in software/service sales in a technology driven environment;

• Skilled contract negotiator and strategic thinker;

• Communication skills that are above market standards;

• Great social and convincing skills;

• Experience with larger Enterprise customers in multiple industries;

• Fluency in English & Dutch is a hard requirement;

• Experience with Tenders and official RFP’s is also an advantage, but not necessary.

Next to this, you

• Have an ambitious and positive mindset;

• Are energetic, proactive and highly motivated to realize results;

• Know that this job requires long-term efforts and specific investments;

• Thrive in a a fast paced, dynamic environment to meet evolving business;

• Customer Centricity is part of your DNA.

Believe you’d be a great fit for this role, even if you don’t tick every box? Reach out to our Recruitment team! We’d be happy to connect and see if we can make it work together.

We can only consider candidates who already hold a permanent work and residence permit for the Netherlands. For this position, we are not offering visa sponsorship now or in the future. We emphasize this to be upfront and to avoid any misunderstandings or disappointment.

At CM.com, we are proud of our unique company culture. To keep our culture alive, we love working from the office. We advise to check if you live within reasonable commuting distance of the office(s) listed in the job description.

Why join CM.com?

At CM.com, we believe in empowering our people to do what they love, excel at what they do, and make a meaningful impact. As a CM.com Club Member, you'll unlock the following benefits:

• Join the club: Join our unique 3-days Global Onboarding program in our Headquarters in Breda, a deep dive into the culture of CM.com.

• Fuel your mind: Daily healthy lunches and snacks to keep you energized.

• Effortless commutes: Shuttle mobility cards and company cars get you where you need to be.

• Invest in your future: A solid pension plan.

• Take your time off: Recharge with 25 vacation days, plus the option to purchase 10 additional days

• Own your success: Become a shareholder with our Employee Share Purchase Program.

• Level up your skills: Udemy, CM Academy, and exclusive Meetups with thought leaders to ensure you're always learning and growing.

• Life's a party: Weekly drinks, board game nights, karaoke throwdowns, yearly ski trip, and more! We have something for everyone.

Here, diversity is our superpower. Our diverse perspectives fuel innovation and drive us forward. We celebrate every member, regardless of age, background, or beliefs.

About CM.com

Founded in 1999, CM.com has grown into a global leader in conversational commerce, with solutions spanning Connect, Pay, Live, and Engage. Our mission is simple: to make life easier for businesses and their customers through cutting-edge technology.

Our ambition is to be an AI First company, meaning we don’t just use technology; we live it. CM.com is the place for innovators who share our enthusiasm for AI—whether they're powering up our products or transforming our own operations. If you're passionate about AI and eager to make an impact, we'd love to have you join our mission to change the way businesses and people connect.