Sales Development Representative

We turn every customer interaction into an opportunity. We connect conversations, customer data and payments with AI Agents so that companies can deliver personal customer journeys at scale: both online and in person.

“The entire customer journey. One platform”

What we value

Every CM.com colleague, connects to our 4 shared values:

Drive and Lead

You take initiative, make decisions and recognize opportunities. Making mistakes is part of moving forward.

Grow and Learn

The growth of our colleagues and our customers is our priority. You like to experiment, learn continuously and actively share knowledge and insights with others.

Together and Care

We work together and we believe that diverse perspectives lead to stronger outcomes. You value the social side of work, you show genuine interest and care about one another’s well-being.

Speed and Change

By welcoming AI Agents into our organisation, we fundamentally change how work is done. You are comfortable with change and you love working in a high paced environment.

The Role

We’re looking for a high-energy, ambitious Sales Development Representative to drive growth across our Connect and Engage solutions in the UK market. If you’re commercially sharp, curious about AI, and motivated by building a pipeline that converts into real revenue - this role is for you. You’ll be the engine of new business growth.

You will:

• Engage high-intent inbound leads and product-qualified users, identifying buying signals and converting them into qualified opportunities.

• Run structured discovery conversations to understand customer challenges, use cases, and buying readiness.

• Deliver compelling positioning of CM.com’s Engagement Platform.

• Execute targeted outbound prospecting into priority accounts and verticals.

• Personalise outreach across multiple channels (phone, email, LinkedIn).

• Partner closely with Account Executives to ensure seamless handover of Sales Qualified Leads (SQLs).

• Share market insights and feedback to improve messaging and pipeline conversion.

• Your impact: build high-quality pipeline that drives revenue and long-term customer success.

• Use AI tools actively to improve your own work: experiment, automate, and share what works with your team.

• You have a Bachelor's degree in Sales, Marketing, Business Administration, or a related field (a Master's degree is a plus).

• You have 1–3 years of experience in an SDR, BDR, or B2B sales role, ideally in SaaS or tech.

• Confident on the phone and skilled at outbound prospecting. You know how to open doors.

• Commercially curious, with the ability to understand and articulate technical solutions.

• You have a structured, self-driven way of working. You manage your own pipeline without needing to be chased.

• Coachable and resilient, and motivated by hitting targets.

• Genuinely curious about AI. You experiment with tools like ChatGPT or Copilot and you're open to working differently as they improve.

Believe you’d be a great fit for this role, even if you don’t tick every box? Reach out to our Recruitment team! We’d be happy to connect and see if we can make it work together.

What we offer

As a CM.com club member, you’ll have the following benefits:

• Competitive base salary + performance-based bonus

• 22 vacation days + option to buy more

• This is a hybrid role, you will work 3 days a week in our London office.

• Pension plan

• Mobile phone allowance

• Weekly lunch allowance

• Employee Share Purchase Program

• Clear development path toward Account Executive or other commercial roles

• Comprehensive onboarding and training via our Global Onboarding Program

• Access to CM Academy and structured learning programs

• Work at the forefront of AI-driven customer engagement

Our diverse perspectives fuel innovation and drive us forward. We welcome everyone, regardless of age, background, or beliefs.

Before you apply

We move fast, and expect you to bring your own thinking. Priorities shift, AI is actively changing how we work and we embrace that reality. If that sounds like a great environment to you, we'd love to hear from you.

Note: For this position, we can only consider candidates who already hold a permanent work and residence permit for the UK.