Sales Development Representative

You probably remember the best customer journey you’ve ever experienced, and the worst one too. But why is that? What can businesses do to keep you engaged, solve your problems, and make your life easier and more beautiful, not just in one moment, but across every interaction?

“The entire customer journey. One platform”

People move between channels, platforms, apps and physical locations without thinking about it. Wherever your journey starts and wherever it continues, our goal is simple and ambitious: “Enable growing businesses to serve, sell, interact and engage through one Global AI Powered Customer Engagement Platform. We connect conversations, customer data and payments with AI Agents, so that businesses all over the world can grow faster, together.

All our services are fully integrated within our unique business structure, consisting of four business units: Connect, Pay, Live, and Engage.

Now, we’re looking for a Sales Development Representative to join the Connect team to help develop our business in the Belgium market!

What you will do

We are building the ultimate Global AI-Powered Customer Engagement Platform that lets businesses connect with customers, automate work, and handle every interaction through one reliable, user-friendly platform. That is our mission for 2026.

In your first 12 months, you will:

• ·Take ownership of understanding the Connect Platform and its products
  CM.com Connect offers a multichannel communication platform (CPaaS) that enables over 6.000 clients in the Benelux to communicate effectively across channels like SMS, WhatsApp for Business, Voice, Email, RCS, and Apple Business Chat. You’ll become a trusted advisor to leads and prospects, creating a funnel of opportunities that fuels the team’s success.

  Your responsibilities include:

  • Market Exploration: Research and understand the domain of multichannel communication to identify opportunities in the Belgian market.

  • Pipeline Building: Develop leads, nurture prospects, and build a strong sales pipeline for the team.

  • Trusted Advisor: Engage with prospects to understand their needs and position CM.com’s Connect solutions as the answer to their challenges.

  • Team Collaboration: Work closely with the Belgian sales team, consisting of approximately 6 colleagues, to achieve shared goals in a supportive and energetic environment.

• Work closely with the Belgian Sales Team
  You’ll join a vibrant and ambitious group working to drive opportunities and close deals. You’ll have a buddy to guide you through your journey, ensuring that you learn, grow, and succeed in your role.

• Improve processes using AI, automation, and smart tooling
  You’ll leverage AI and automation to streamline prospecting, optimize workflows, and enhance the efficiency of your sales efforts.

• Make decisions fast, test ideas, and learn from what doesn’t work
  You’ll have the freedom to experiment with new approaches, adapt quickly, and continuously improve your strategies.

• Help shape how this role will look a year from now
  This is a dynamic role where you’ll have the opportunity to rethink workflows, explore new technologies, and contribute to the evolution of CM.com’s Connect BU sales strategy.

• Success is measured by impact, not by perfect plans
  Your contributions will directly impact CM.com’s ability to grow its Connect BU in Belgium, helping businesses communicate effectively and elevate their customer engagement.

That’s why you ideally have

• A bachelor’s or master’s degree in Sales, Marketing, or a similar field of work.

• Gained some experience in a sales/business development role with a focus on B2B outbound prospecting.

• A self-starting and team player mentality

• Worked with CRM tools.

• Excellent written and verbal communication skills.

• Fluency in Dutch and English, proficiency in French is an absolute plus!.

The reality at CM.com

We believe honesty creates better matches. So here it is:

• You work on-site with your team in Belgium; collaboration happens face to face.

• Priorities can shift quickly as technology and insights evolve.

• AI will change how your role looks, fast. Some tasks you do today may disappear next year.

• We move before everything is finished or polished.

• For this position, we can only consider candidates who already hold a permanent work and residence permit for Belgium.

If that excites you, you’ll probably feel at home here. If you’re looking for predictability and fixed boundaries, this may not be the right place.

Every CM.com colleague, connects to our 4 shared values:

Drive and Lead

We value your expertise and professional judgement. You understand the mission of CM.com and feel ownership over your role and its contribution to the bigger picture. You take initiative, make decisions and recognize opportunities. Making mistakes is part of moving forward.

Grow and Learn

Growing Faster Together is not just our purpose, it’s how we work. The growth of our colleagues and our customers is our priority. Our organization is designed to support this through the CM Academy, the Young Professional Program and our own CM Business Adventure, the CMBA. But growth also comes from daily curiosity.

You enjoy stepping outside your comfort zone and you like to experiment, learn continuously and actively share knowledge and insights with others.

Together and Care

At CM.com, we work together. We believe that diverse perspectives lead to stronger outcomes. Diversity is therefore essential to us.

We value the social side of work. We trust one another, show genuine interest and care about one another’s well-being. You are looking for that connection, you prefer being together on-site, sharing ideas, meals, workouts and conversations, and you believe that energy is created by meeting in person.

Speed and Change

For more than 25 years, we have operated at the forefront of innovation. Change is not something we respond to, it’s something we actively drive.
By welcoming AI Agents into our organisation, we fundamentally change how work is done. This allows us to move faster, do more with fewer people and continuously rethink roles and responsibilities. You are comfortable with that reality and want to contribute to progress rather than maintaining the status quo.

Company Benefits

At CM.com, we believe in empowering our people to do what they love, excel at what they do, and make a meaningful impact. As a CM.com club member, you’ll have the following benefits:

• Onboarding: Join our unique 3-days Global Onboarding program in our Headquarters in Breda, a deep dive into the culture of CM.com.

• Value for work: Participate in our Sales Incentive Plan, rewarding your achievements with bonuses.

• Invest in your future: Solid group insurance.

• Recover in the best circumstances: A hospitalization insurance.

• Lunch or groceries on us: Meal vouchers.

• Take your time off: You have 6 more days off, so 26 vacation days in total.

• Stay online and connected: A laptop and a mobile subscription to stay connected with all your clients, colleagues and friends.

• Own your success: Become a shareholder with our Employee Share Purchase Program.

• Your Development: We support your growth and development through initiatives like the CM Academy, Udemy courses, exclusive meetups with thought leaders, the Young Professional Program, and our own CM Business Adventure (CMBA), ensuring you’re always learning and evolving

• Together at CM.com: Weekly drinks, board game nights, karaoke throwdowns, yearly ski trip, and more! We have something for everyone.

• Vitality: Our Vitality Team organizes a year-round vitality program to support a healthy body and mind for all colleagues. Think of stress prevention workshops, ergonomist visits, weekly bootcamps, yoga sessions and our CM sports day.

Our diverse perspectives fuel innovation and drive us forward. We welcome everyone, regardless of age, background, or beliefs.