Head of Industry Retail & Ecommerce

We turn every customer interaction into an opportunity. We connect conversations, customer data and payments with AI Agents so that companies can deliver personal customer journeys at scale: both online and in person.

“The entire customer journey. One platform”

What we value

Every CM.com colleague, connects to our 4 shared values:

Drive and Lead

You take initiative, make decisions and recognize opportunities. Making mistakes is part of moving forward.

Grow and Learn

The growth of our colleagues and our customers is our priority. You like to experiment, learn continuously and actively share knowledge and insights with others.

Together and Care

We work together and we believe that diverse perspectives lead to stronger outcomes. You value the social side of work, you show genuine interest and care about one another’s well-being.

Speed and Change

By welcoming AI Agents into our organisation, we fundamentally change how work is done. You are comfortable with change and you love working in a high paced environment.

The Role

You’ll own how CM.com wins in retail and e-commerce across Europe: a market where every brand is fighting for the customer’s attention, loyalty and wallet, and where you decide how we show up and grow.

Shopping no longer happens in one place. People discover a product on social media, ask a question in a chat app, buy online and pick it up in store, and expect the same personal service at every step. Peaks like Black Friday make the pressure visible: service teams get flooded, checkouts need to be fast, and every slow answer costs a sale. AI is changing what is possible, and retailers want partners that connect it all instead of juggling a dozen tools. That is where CM.com comes in: messaging, marketing, customer service, AI and payments on one platform, so a retailer can talk to, sell to and get paid by its customers in one seamless journey.

The challenge

You are accountable for the growth of an entire European segment, spanning Fashion & Beauty, Manufacturing & Construction, Travel, Grocery & Food, Home & Garden and B2B Commerce. Each of these has its own customers, seasonality and competitors. Your job is to turn that into sharp propositions and a plan that works across countries.

You lead a team of Client Executives, so your impact is measured through them: how well they build pipeline, forecast, win big seasonal deals and grow customers from one solution to the full platform. You sit in the Commercial Management Team, report to the Chief Commercial Officer, and shape our industry approach together with the other Heads of Industry.

You will

• Own the European go to market strategy for Retail & E-commerce and its sub sectors, from market view to targets and priorities.

• Lead and grow a team of Client Executives: coach them, set the standard for pipeline and forecasting, and back them on seasonal and peak deals.

• Drive growth with existing customers and new logos by selling our full platform as one answer to omnichannel commerce.

• Shape propositions per sub sector together with Marketing, Product Management and Development, and steer marketing plans and budget per industry.

• Be the face of CM.com in the sector: speak at events, build case studies and references, and keep a close eye on trends and competitors.

• Use AI tools actively to improve your own work: experiment, automate, and share what works with your team

What success looks like

• Revenue and gross profit growth and a healthy pipeline in Europe for the Retail & E-commerce segment

• Customer satisfaction

• Engagement of your team

• Senior experience in retail or e-commerce sales or consultancy, or in software sales with a strong retail or commerce customer base

• Proven people leadership: you build, coach and hold a sales team to account, and you care about how engaged they are

• Good understanding of omnichannel marketing and online payments, so you can hold your own with e-commerce directors, marketing leaders and finance

• Experience building marketing plans and managing a budget; commercially sharp and results driven

• A leader without ego: you win through your team and your customers, not your title

• Languages: fluent English and Dutch. Willing to travel across Europe.

What we offer

As a CM.com club member, you’ll have the following benefits:

• Onboarding: Join our unique 3-days Global Onboarding program in our Headquarters in Breda, a deep dive into the culture of CM.com.

• Healthy food: Daily healthy lunches and snacks to keep you energized.

• Effortless commute: The Shuttle mobility card, commuting allowance and Lease-a-bike options get you where you need to be. We have CM company cars that you can use for client visits as well.

• Value for work: Participate in our Sales Incentive Plan, rewarding your achievements with bonuses.

• Invest in your future: A solid pension plan.

• Time off: Recharge with 25 vacation days, plus the option to purchase 10 additional days.

• Own your success: Become a shareholder with our Employee Share Purchase Program.

• Your Development: We support your growth and development through initiatives like the CM Academy, Udemy courses, exclusive meetups with thought leaders, the Young Professional Program, and our own CM Business Adventure (CMBA), ensuring you’re always learning and evolving

• Vitality: Our Vitality Team organizes a year-round vitality program to support a healthy body and mind for all colleagues. Think of stress prevention workshops, ergonomist visit, weekly bootcamps, yoga sessions and our CM sports day.

• Together at CM.com: Weekly drinks, board game nights, karaoke throwdowns, yearly ski trip, and more! We have something for everyone.

Our diverse perspectives fuel innovation and drive us forward. We welcome everyone, regardless of age, background, or beliefs.

Before you apply

We work on-site, move fast, and expect you to bring your own thinking. Priorities shift, AI is actively changing how we work and we embrace that reality. If that sounds like a great environment to you, we'd love to hear from you.

Note: For this position, we can only consider candidates who already hold a permanent work and residence permit for the Netherlands.