Imagine a world where every interaction feels effortless. At CM.com, we’re making that vision a reality by placing AI at the core of everything we do.

The world has never innovated as quickly as it is today, and CM.com is at the forefront of innovation again. From the SMS or WhatsApp messages you receive to the tickets you grab for your favorite festival or the chatbot that helps you solve a problem—our solutions are transforming the way businesses and people connect.

All our services are integrated into our unique business structure, which consists of four business units: Connect, Pay, Live & Engage.

Now, we’re looking for an experienced Customer Success Manager to join the Customer Success team of Engage to help us drive success for our most important clients.

What you will do

As an experienced Customer Success Manager in our Engage team, you’ll play a pivotal role in managing and nurturing relationships with some of our largest and most strategic clients. These clients rely heavily on CM.com’s Engagement Platform software solutions, such as the Mobile Marketing Cloud, Mobile Service Cloud, Inspire, Halo, and Conversational AI Cloud, to connect with their audiences and achieve their business goals.

You’ll be responsible for a portfolio of approximately 20 key accounts, spanning industries such as retail, e-commerce, travel, and more. Your mission is to ensure these clients are happy, successful, and maximizing the value of our solutions. You’ll act as their trusted advisor, helping them unlock the full potential of our Engage solutions while identifying opportunities for growth and expansion.

Your role will include:

• Building strong relationships: Serve as the primary point of contact for your clients, fostering trust and collaboration.

• Driving client success: Proactively guide clients in achieving their goals using our solutions, ensuring they see measurable results.

• Strategic account management: Develop and execute account plans to drive retention, growth, and satisfaction.

• Problem-solving: Address client challenges with a solution-oriented mindset, working closely with internal teams to resolve issues.

• Upselling and cross-selling: Identify opportunities to expand client usage of our solutions and drive additional value.

• Monitoring key metrics: Track client satisfaction, product adoption, and account profitability to ensure long-term success.

You’ll work closely with a team of passionate professionals, including your team lead, direct colleagues, and other departments such as Sales, Product, and Support. Together, you’ll tackle challenges, celebrate wins, and create meaningful impact for our clients.

Why is it fun to work in this team? The Engage team is dynamic, collaborative, and driven by a shared passion for helping clients succeed. You’ll have the opportunity to work with cutting-edge technology, make a tangible impact, and grow alongside a supportive and ambitious group of colleagues.

Feel connected to our CM.com shared values

• Drive & Lead: We encourage the entrepreneurial spirit and are self-managed to be able to quickly grasp opportunities.

• Grow & Learn: We keep evolving our innovation capabilities and help you to get the best out of yourself, both professionally and personally.

• Together & Care: We love working together. We stimulate collaboration with utmost respect for each other regardless of gender, age, background, or beliefs.

• Speed & Change: We are an agile and dynamic organization, that keeps adapting and knows how to respond to opportunity or change

Additionally, you ideally have

• Multiple years of experience in a Customer Succes, Account Management or similar role. Preferably in the SaaS or Technology industry

• Familiarity with industries such as retail, e-commerce, or travel is a plus

• A strategic mindset, strong communication skills, commercial thinking and tech-savviness

• Fluency in English and Dutch

• Availability of 32 to 40 hours per week

• The ability to work from our HQ office in Breda

Believe you’d be a great fit for this role, even if you don’t tick every box? Reach out to our Recruitment team! We’d be happy to connect and see if we can make it work together.

Why join CM.com?

At CM.com, we believe in empowering our people to do what they love, excel at what they do, and make a meaningful impact. As a CM.com Club Member, you'll unlock the following benefits:

• Join the club: Join our unique 3-days Global Onboardding program in our Headquarters in Breda, a deep dive into the culture of CM.com.

• Fuel your mind: Daily healthy lunches and snacks to keep you energized.

• Effortless commutes: Shuttle mobility cards and company cars get you where you need to be.

• Invest in your future: A solid pension plan.

• Take your time off: Recharge with 25 vacation days, plus the option to purchase 10 additional days

• Own your success: Become a shareholder with our Employee Share Purchase Program.

• Level up your skills: Udemy, CM Academy, and exclusive Meetups with thought leaders to ensure you're always learning and growing.

• Life's a party: Weekly drinks, board game nights, karaoke throwdowns, yearly ski trip, and more! We have something for everyone.

Here, diversity is our superpower. Our diverse perspectives fuel innovation and drive us forward. We celebrate every member, regardless of age, background, or beliefs.

About CM.com

Founded in 1999, CM.com has grown into a global leader in conversational commerce, with solutions spanning Connect, Pay, Live, and Engage. Our mission is simple: to make life easier for businesses and their customers through cutting-edge technology.

Our ambition is to be an AI First company, meaning we don’t just use technology; we live it. CM.com is the place for innovators who share our enthusiasm for AI—whether they're powering up our products or transforming our own operations. If you're passionate about AI and eager to make an impact, we'd love to have you join our mission to change the way businesses and people connect.