Imagine a world where every interaction feels effortless. At CM.com, we’re making that vision a reality by placing AI at the core of everything we do.

The world has never innovated as quickly as it is today, and CM.com is at the forefront of innovation again. From the SMS or WhatsApp messages you receive to the tickets you grab for your favorite festival or the chatbot that helps you solve a problem—our solutions are transforming the way businesses and people connect.

All our services are integrated into our unique business structure, which consists of four business units: Connect, Pay, Live & Engage.

Now, we’re looking for a Consumer Desk Representative to provide customer support to people who have purchased tickets through our Ticketing platform.

What you will do

As a Consumer Desk Representative, you’ll be part of a dynamic and collaborative team of 7 enthusiastic colleagues. Your team lead will guide you, and your buddy will ensure you feel right at home from day one. Together, you’ll work on providing top-notch customer support to individuals who have purchased tickets through our Ticketing platform.

Your main responsibilities will include:

• Assisting customers by answering their questions via our in-house Mobile Service Cloud solution, which connects through email, phone, and WhatsApp.

• Acting as the bridge between customers and internal departments to resolve issues and improve the overall customer experience.

• Working flexible shifts, including evenings and weekends, to ensure our customers receive support when they need it most.

• Leveraging HALO, our new AI-driven software solution, to create and optimize your own Customer Support AI-Agents, enhancing efficiency and response times.

Why is it fun to work in this team?
You’ll be joining a young, vibrant, and supportive team that thrives on collaboration and innovation. With the excitement of working in the events industry, no two days are the same. Plus, you’ll have the opportunity to explore and work with cutting-edge tools like HALO, which allows you to contribute to the future of customer support.

Feel connected to our CM.com shared values

• Drive & Lead: We encourage the entrepreneurial spirit and are self-managed to be able to quickly grasp opportunities.

• Grow & Learn: We keep evolving our innovation capabilities and help you to get the best out of yourself, both professionally and personally.

• Together & Care: We love working together. We stimulate collaboration with utmost respect for each other regardless of gender, age, background, or beliefs.

• Speed & Change: We are an agile and dynamic organization, that keeps adapting and knows how to respond to opportunity or change

Additionally, you ideally have

• A customer-oriented mindset and the ability to stay calm under pressure.

• Fluency in Dutch and English, both verbal and written, to effectively communicate with our diverse customer base.

• Availability to work at least 8 hours per week, with a preference for 24 hours per week, for a minimum of 6 months.

• The flexibility to work 4 evening shifts and 2 weekend shifts per month.

• The ability to commute to our Breda or Amsterdam office.

Believe you’d be a great fit for this role, even if you don’t tick every box? Reach out to our Recruitment team! We’d be happy to connect and see if we can make it work together.

Why join CM.com?

At CM.com, we believe in empowering our people to do what they love, excel at what they do, and make a meaningful impact. As a CM.com Club Member, you'll unlock the following benefits:

• Join the club: Join our unique 3-day Global Onboarding program at our Headquarters in Breda, a deep dive into CM.com's culture.

• Fuel your mind: Daily healthy lunches and snacks to keep you energized.

• Effortless commutes: Shuttle mobility cards and company cars get you where you need to be.

• Invest in your future: A solid pension plan.

• Take your time off: Recharge with 25 vacation days, plus the option to purchase 10 additional days

• Own your success: Become a shareholder with our Employee Share Purchase Program.

• Level up your skills: Udemy, CM Academy, and exclusive Meetups with thought leaders to ensure you're always learning and growing.

• Life's a party: Weekly drinks, board game nights, karaoke throwdowns, yearly ski trip, and more! We have something for everyone.

Here, diversity is our superpower. Our diverse perspectives fuel innovation and drive us forward. We celebrate every member, regardless of age, background, or beliefs.

About CM.com

Founded in 1999, CM.com has grown into a global leader in conversational commerce, with solutions spanning Connect, Pay, Live, and Engage. Our mission is simple: to make life easier for businesses and their customers through cutting-edge technology.

Our ambition is to be an AI First company, meaning we don’t just use technology; we live it. CM.com is the place for innovators who share our enthusiasm for AI—whether they're powering up our products or transforming our own operations. If you're passionate about AI and eager to make an impact, we'd love to have you join our mission to change the way businesses and people connect.