Imagine a world where every interaction feels effortless. At CM.com, we’re making that vision a reality by placing AI at the core of everything we do.

The world has never innovated as quickly as it is today, and CM.com is at the forefront of innovation again. From the SMS or WhatsApp messages you receive to the tickets you grab for your favorite festival or the chatbot that helps you solve a problem—our solutions are transforming the way businesses and people connect.

Now, we are looking for a Billing Specialist to join the Billing team in Breda

What you will do

As part of our Billing Team, you’ll be at the heart of managing our global billing platform. With over 5,000 customers across 15+ entities worldwide, no two days will be the same. Different cultures, time zones, and communication styles keep things exciting and dynamic.

In this role as a Billing Specialist, you’ll take ownership of preparing, creating, and sending out invoices to our clients. It’s not just about numbers—each client and invoice is unique, so you’ll need to oversee the entire process to make sure everything runs smoothly. On top of that, you’ll play a key role in ensuring revenue is allocated correctly for financial forecasting and reporting.

You’ll also be the go-to person for customer inquiries, help resolve billing issues, and contribute to projects that improve and automate our billing processes. We’re growing fast, and your work will help us scale even further.

In addition, you will:

• Determine client agreements and handle any exceptions to ensure alignment.

• Address customer inquiries, resolve disputes, and manage complex billing issues.

• Monitor deadlines, maintain clear internal communication, and ensure smooth administrative processes.

• Oversee financial completeness checks related to contracts, pricing, and subscriptions.

• Provide regular, accurate billing data reports to support decision-making.

• Ensure the tax process runs smoothly and remains compliant.
  

Furthermore, you will assist in projects focused on automation and improving the billing and collection platform to support the company's future growth

You’ll be part of a close-knit team with Mark, Ellen, and Nicolene as your direct colleagues. Of course, you’ll also collaborate with other teams like finance, sales, and account management. Together, we make sure everything runs smoothly for our clients and the business.

Feel connected to our CM.com shared values

• Drive & Lead: We encourage the entrepreneurial spirit and are self-managed to be able to quickly grasp opportunities.

• Grow & Learn: We keep evolving our innovation capabilities and help you to get the best out of yourself, both professionally and personally.

• Together & Care: We love working together. We stimulate collaboration with utmost respect for each other regardless of gender, age, background, or beliefs.

• Speed & Change: We are an agile and dynamic organization, that keeps adapting and knows how to respond to opportunity or change

Additionally, you ideally have

• A Bachelor’s in Finance / Accounting /Business Administration or comparable;

• A minimum of 2 years OF relevant working experience in billing, accounts receivable or other relevant accounting position(s);

• Knowledge of invoice / AR processes and modules is strongly preferred;

• Practical experience with accounting software is a pre;

• Very accurate and detail-oriented;

• High level of critical thinking and logical analysis;

• Excellent communication skills, in English (fluent) and Dutch (strongly preferred);

• A resilient mindset, the ability to find creative solutions to problems and challenges.
  

Believe you’d be a great fit for this role, even if you don’t tick every box? Reach out to our Recruitment team! We’d be happy to connect and see if we can make it work together.

We can only consider candidates who already hold a permanent work and residence permit for the Netherlands. For this position, we are not offering visa sponsorship now or in the future. We emphasize this to be upfront and to avoid any misunderstandings or disappointment.

At CM.com, we are proud of our unique company culture. To keep our culture alive, we love working from the office. We advise to check if you live within reasonable commuting distance of the office(s) listed in the job description.

Why join CM.com?

At CM.com, we believe in empowering our people to do what they love, excel at what they do, and make a meaningful impact. As a CM.com Club Member, you'll unlock the following benefits:

• Join the club: Join our unique 3-days Global Onboarding program in our Headquarters in Breda, a deep dive into the culture of CM.com.

• Fuel your mind: Daily healthy lunches and snacks to keep you energized.

• Effortless commutes: Shuttle mobility cards and company cars get you where you need to be.

• Invest in your future: A solid pension plan.

• Take your time off: Recharge with 25 vacation days, plus the option to purchase 10 additional days

• Own your success: Become a shareholder with our Employee Share Purchase Program.

• Level up your skills: Udemy, CM Academy, and exclusive Meetups with thought leaders to ensure you're always learning and growing.

• Life's a party: Weekly drinks, board game nights, karaoke throwdowns, yearly ski trip, and more! We have something for everyone.

Here, diversity is our superpower. Our diverse perspectives fuel innovation and drive us forward. We celebrate every member, regardless of age, background, or beliefs.

About CM.com

Founded in 1999, CM.com has grown into a global leader in conversational commerce, with solutions spanning Connect, Pay, Live, and Engage. Our mission is simple: to make life easier for businesses and their customers through cutting-edge technology.

Our ambition is to be an AI First company, meaning we don’t just use technology; we live it. CM.com is the place for innovators who share our enthusiasm for AI—whether they're powering up our products or transforming our own operations. If you're passionate about AI and eager to make an impact, we'd love to have you join our mission to change the way businesses and people connect.