Imagine a world where every interaction feels effortless. At CM.com, we’re making that vision a reality by placing AI at the core of everything we do. From the SMS or WhatsApp messages you receive to the tickets for your favorite festival or the chatbot that solves your problem—our solutions are transforming the way businesses and people connect.

As part of our mission to innovate and grow, we’re looking for a Technical Consultant to join our Revenue Operations team. This role is perfect for someone who thrives on solving technical challenges, optimizing processes, and ensuring that internal tools like Salesforce and Totango run smoothly to support the success of our sales teams!

What you will do

As a Technical Consultant, you will be part of the Revenue Operations team, which is responsible for managing and optimizing internal tools and processes to support CM.com’s growth. Reporting to the Revenue Operations Lead and guided by the Application Manager, you’ll collaborate with a team of specialists, including Salesforce administrators and business analysts. You’ll also have a buddy to help you onboard and navigate the team’s workflows.

Your primary responsibilities include:

• Resolving support requests: Address user queries and issues related to Salesforce, Totango, Deal Desk components, and other internal systems.

• System maintenance and enhancement: Ensure tools like Salesforce and Totango meet the evolving needs of the organization.

• Workflow optimization: Improve and streamline processes to enhance user experience and operational efficiency.

• Troubleshooting technical issues: Identify and resolve system-related problems raised by users.

• Collaboration: Work closely with team members and users to identify areas for improvement and implement solutions.

• Proactive learning: Stay ahead of the curve by mastering tools in the tech stack and exploring new technologies.
  

Team Challenges

The Revenue Operations team plays a critical role in ensuring that tools like Salesforce and Totango are optimized to support CM.com’s fast-paced and dynamic business environment. Some of the challenges you’ll tackle include:

• Balancing day-to-day support requests with long-term process improvement initiatives.

• Managing a growing volume of support requests as the organization scales.

• Solving complex technical challenges and seeing the immediate impact of your work on internal teams.
  

This role offers a dynamic and rewarding environment where no two days are the same. You’ll work with cutting-edge tools, expand your technical expertise, and contribute to a collaborative team culture that values innovation and learning.

Feel connected to our CM.com shared values

• Drive & Lead: We encourage the entrepreneurial spirit and are self-managed to be able to quickly grasp opportunities.  

• Grow & Learn: We keep evolving our innovation capabilities and help you to get the best out of yourself, both professionally and personally. 

• Together & Care: We love working together. We stimulate collaboration with utmost respect for each other regardless of gender, age, background, or beliefs.  

• Speed & Change: We are an agile and dynamic organization, that keeps adapting and knows how to respond to opportunity or change.
  

Additionally, you ideally have

• Relevant experience in Revenue Operations, Sales Operations, CRM administration, application management, or a similar technical role.

• A technical background in Information Management or a related field.

• A proactive and solution-oriented mindset.

• Fluency in English (Dutch is a plus).

• A permanent work and residence permit for the Netherlands.
  

Nice-to-haves:

• Experience with Salesforce or Totango.

• Knowledge of other tools in the tech stack or programming skills for automation and customization.

We can only consider candidates who already hold a permanent work and residence permit for the Netherlands. For this position, we are not offering visa sponsorship now or in the future. We emphasize this to be upfront and to avoid any misunderstandings or disappointment.

At CM.com, we are proud of our unique company culture. To keep our culture alive, we love working from the office. Therefore, for this position, it is mandatory that you live within reasonable commuting distance of the offices listed in the job description.

Believe you’d be a great fit for this role, even if you don’t tick every box? Reach out to our Recruitment team! We’d be happy to connect and see if we can make it work together.

Why join CM.com?

At CM.com, we believe in empowering our people to do what they love, excel at what they do, and make a meaningful impact. As a CM.com Club Member, you'll unlock the following benefits:

• Join the club: Join our unique 3-days Global Onboardding program in our Headquarters in Breda, a deep dive into the culture of CM.com.

• Fuel your mind: Daily healthy lunches and snacks to keep you energized.

• Effortless commutes: Shuttle mobility cards and company cars get you where you need to be.

• Invest in your future: A solid pension plan.

• Take your time off: Recharge with 25 vacation days, plus the option to purchase 10 additional days

• Own your success: Become a shareholder with our Employee Share Purchase Program.

• Level up your skills: Udemy, CM Academy, and exclusive Meetups with thought leaders to ensure you're always learning and growing.

• Life's a party: Weekly drinks, board game nights, karaoke throwdowns, yearly ski trip, and more! We have something for everyone.
  

Here, diversity is our superpower. Our diverse perspectives fuel innovation and drive us forward. We celebrate every member, regardless of age, background, or beliefs.

About CM.com

Founded in 1999, CM.com has grown into a global leader in conversational commerce, with solutions spanning Connect, Pay, Live, and Engage. Our mission is simple: to make life easier for businesses and their customers through cutting-edge technology.

Our ambition is to be an AI First company, meaning we don’t just use technology; we live it. CM.com is the place for innovators who share our enthusiasm for AI—whether they're powering up our products or transforming our own operations. If you're passionate about AI and eager to make an impact, we'd love to have you join our mission to change the way businesses and people connect.