AI Expert

You probably remember the best customer journey you’ve ever experienced, and the worst one too. But why is that? What can businesses do to keep you engaged, solve your problems, and make your life easier and more beautiful, not just in one moment, but across every interaction?

“The entire customer journey. One platform”

People move between channels, platforms, apps and physical locations without thinking about it. Wherever your journey starts and wherever it continues, our goal is simple and ambitious: “Enable growing businesses to serve, sell, interact and engage through one Global AI Powered Customer Engagement Platform. We connect conversations, customer data and payments with AI Agents, so that businesses all over the world can grow faster, together.

All our services are fully integrated within our unique business structure, consisting of four business units: Connect, Pay, Live, and Engage.

Now, we’re looking for an AI Expert to assist our amazing clients and further improve our Engage products!

What you will do

We are building the ultimate Global AI-Powered Customer Engagement Platform that lets businesses connect with customers, automate work, and handle every interaction through one reliable, user-friendly platform. That is our mission for 2026.

In your first 12 months, you will:

• Take ownership as a true AI Expert
  We are looking for someone with deep technical expertise in AI, not just theoretical knowledge, but hands-on experience in designing, implementing, and optimizing AI solutions. You’ll play an important role in helping businesses unlock the full potential of our advanced AI products, ensuring they deliver measurable value.

• Work closely with clients as a trusted consultant
  You’ll act as a strategic advisor to our clients, guiding them in integrating AI into their operations. Your ability to translate complex AI concepts into actionable insights will be key to building strong relationships and driving client success.

• Improve processes using AI, automation, and smart tooling
  You’ll focus on driving results through our flagship AI products:

  • Inspire: An AI-powered personalization engine that elevates customer engagement through tailored experiences, such as personal recommendations and predictive campaigns.

  • Halo: An advanced Agentic AI platform offering proactive, future-ready support to transform tasks and business processes.

• Make decisions fast, test ideas, and learn from what doesn’t work
  You’ll analyze challenges and opportunities related to AI implementations, offering creative and practical solutions that drive results. Your ability to adapt and iterate quickly will be essential in this fast-paced environment.

• Help shape how this role will look a year from now
  AI is advancing at an incredible pace, and this role requires someone who can adapt and evolve alongside it. You’ll need to stay ahead of emerging trends and technologies, ensuring our solutions remain cutting-edge while meeting clients’ ever-changing needs. Your contributions will shape the future of this role and drive the growth of CM.com’s AI solutions in a fast-moving landscape.

• Success is measured by impact, not by perfect plans
  We are looking for someone who thrives on delivering tangible results. Your success will be defined by the measurable impact you create for clients, helping them transform their operations and customer experiences with cutting-edge AI technology.

That’s why you ideally have

• A Master’s degree in AI, Data Science, or a related field

• Demonstrable knowledge and experience in applying AI concepts in practical situations

• Strong analytical skills with the ability to identify and solve complex problems

• Data skills: experience with SQL, query capabilities, and interpreting results through dashboarding

• Fluency in English and Dutch

• Data Science knowledge: understanding of Generative AI (GenAI), Consumer AI and Agentic AI

The reality at CM.com

We believe honesty creates better matches. So here it is:

• You work on-site with your team, collaboration happens face to face.

• Priorities can shift quickly as technology and insights evolve.

• AI will change how your role looks, fast. Some tasks you do today may disappear next year.

• We move before everything is finished or polished.

• For this position, we can only consider candidates who already hold a permanent work and residence permit for the Netherlands.

If that excites you, you’ll probably feel at home here. If you’re looking for predictability and fixed boundaries, this may not be the right place.

Every CM.com colleague, connects to our 4 shared values:

Drive and Lead

We value your expertise and professional judgement. You understand the mission of CM.com and feel ownership over your role and its contribution to the bigger picture. You take initiative, make decisions and recognize opportunities. Making mistakes is part of moving forward.

Grow and Learn

Growing Faster Together is not just our purpose, it’s how we work. The growth of our colleagues and our customers is our priority. Our organization is designed to support this through the CM Academy, the Young Professional Program and our own CM Business Adventure, the CMBA. But growth also comes from daily curiosity.

You enjoy stepping outside your comfort zone and you like to experiment, learn continuously and actively share knowledge and insights with others.

Together and Care

At CM.com, we work together. We believe that diverse perspectives lead to stronger outcomes. Diversity is therefore essential to us.

We value the social side of work. We trust one another, show genuine interest and care about one another’s well-being. You are looking for that connection, you prefer being together on-site, sharing ideas, meals, workouts and conversations, and you believe that energy is created by meeting in person.

Speed and Change

For more than 25 years, we have operated at the forefront of innovation. Change is not something we respond to, it’s something we actively drive.
By welcoming AI Agents into our organisation, we fundamentally change how work is done. This allows us to move faster, do more with fewer people and continuously rethink roles and responsibilities. You are comfortable with that reality and want to contribute to progress rather than maintaining the status quo.

Company Benefits

At CM.com, we believe in empowering our people to do what they love, excel at what they do, and make a meaningful impact. As a CM.com club member, you’ll have the following benefits:

• Onboarding: Join our unique 3-days Global Onboarding program in our Headquarters in Breda, a deep dive into the culture of CM.com.

• Healthy food: Daily healthy lunches and snacks to keep you energized.

• Effortless commute: The Shuttle mobility card, commuting allowance and Lease-a-bike options get you where you need to be. We have CM company cars that you can use for client visits as well.

• Invest in your future: A solid pension plan.

• Time off: Recharge with 25 vacation days, plus the option to purchase 10 additional days.

• Own your success: Become a shareholder with our Employee Share Purchase Program.

• Your Development: We support your growth and development through initiatives like the CM Academy, Udemy courses, exclusive meetups with thought leaders, the Young Professional Program, and our own CM Business Adventure (CMBA), ensuring you’re always learning and evolving

• Vitality: Our Vitality Team organizes a year-round vitality program to support a healthy body and mind for all colleagues. Think of stress prevention workshops, ergonomist visit, weekly bootcamps, yoga sessions and our CM sports day.

• Together at CM.com: Weekly drinks, board game nights, karaoke throwdowns, yearly ski trip, and more! We have something for everyone.

Our diverse perspectives fuel innovation and drive us forward. We welcome everyone, regardless of age, background, or beliefs.