Account Manager SaaS & CPaaS

You probably remember the best customer journey you’ve ever experienced, and the worst one too. But why is that? What can businesses do to keep you engaged, solve your problems, and make your life easier and more beautiful, not just in one moment, but across every interaction?

“The entire customer journey. One platform”

People move between channels, platforms, apps and physical locations without thinking about it. Wherever your journey starts and wherever it continues, our goal is simple and ambitious: “Enable growing businesses to serve, sell, interact and engage through one Global AI Powered Customer Engagement Platform. We connect conversations, customer data and payments with AI Agents, so that businesses all over the world can grow faster, together.

All our services are fully integrated within our unique business structure, consisting of four business units: Connect, Pay, Live, and Engage.

We are currently seeking an Account Manager focused on our SaaS & CPaaS Platforms to join our office in Paris, France. 

What you will do

We are building the ultimate Global AI-Powered Customer Engagement Platform that lets businesses connect with customers, automate work, and handle every interaction through one reliable, user-friendly platform. That is our mission for 2026.

In your first 12 months, you will:

• Take ownership of managing enterprise client relationships in the French market
  As an Account Manager for our SaaS and CPaaS clients, you’ll be the go-to person for your portfolio of customers, engaging with key stakeholders like C-level Technology, Security, and Marketing managers. You’ll uncover their needs, solve their challenges, and show how CM.com’s solutions can elevate their business.

• Work closely with the French sales team and cross-functional colleagues
  You’ll collaborate with a talented team of approximately six sales colleagues, as well as Customer Success Managers, Tech Consultants, Account Executives, and the Marketing team, to grow and maintain CM.com’s presence in the French market.

• Improve processes using AI, automation, and smart tooling
  You’ll leverage CM.com’s multichannel communication platform (CPaaS) to help clients communicate effectively across channels like SMS, WhatsApp for Business, Voice, Email, RCS, and Apple Business Chat, while identifying opportunities to introduce AI-driven solutions to enhance their operations.

• Make decisions fast, test ideas, and learn from what doesn’t work
  You’ll craft and execute strategic prospecting plans tailored to your Target Account Lists and key industries, uncover cross-sell opportunities, and bring new clients into the CM.com family.

• Help shape how this role will look a year from now
  This is a dynamic role where you’ll have the freedom to rethink workflows, explore new technologies, and contribute to the evolution of CM.com’s client engagement strategies in the French market.

• Success is measured by impact, not by perfect plans
  Your contributions will directly drive client satisfaction, uncover new business opportunities, and strengthen CM.com’s position as a leader in customer engagement solutions.

That’s why you ideally have

• A bachelor’s or master’s degree

• Multiple years of experience in sales or (key) account management

• Industry experience in IT, Telecom, or SaaS

• Demonstrated success in selling complex solutions in complex environments

• A self-starting and team player mentality

• Fluency in French and English is required

The reality at CM.com

We believe honesty creates better matches. So here it is:

• You work on-site with your team, collaboration happens face to face.

• Priorities can shift quickly as technology and insights evolve.

• AI will change how your role looks, fast. Some tasks you do today may disappear next year.

• We move before everything is finished or polished.

• For this position, we can only consider candidates who already hold a permanent work and residence permit in France.

If that excites you, you’ll probably feel at home here. If you’re looking for predictability and fixed boundaries, this may not be the right place.

Every CM.com colleague, connects to our 4 shared values:

Drive and Lead

We value your expertise and professional judgement. You understand the mission of CM.com and feel ownership over your role and its contribution to the bigger picture. You take initiative, make decisions and recognize opportunities. Making mistakes is part of moving forward.

Grow and Learn

Growing Faster Together is not just our purpose, it’s how we work. The growth of our colleagues and our customers is our priority. Our organization is designed to support this through the CM Academy, the Young Professional Program and our own CM Business Adventure, the CMBA. But growth also comes from daily curiosity.

You enjoy stepping outside your comfort zone and you like to experiment, learn continuously and actively share knowledge and insights with others.

Together and Care

At CM.com, we work together. We believe that diverse perspectives lead to stronger outcomes. Diversity is therefore essential to us.

We value the social side of work. We trust one another, show genuine interest and care about one another’s well-being. You are looking for that connection, you prefer being together on-site, sharing ideas, meals, workouts and conversations, and you believe that energy is created by meeting in person.

Speed and Change

For more than 25 years, we have operated at the forefront of innovation. Change is not something we respond to, it’s something we actively drive.
By welcoming AI Agents into our organisation, we fundamentally change how work is done. This allows us to move faster, do more with fewer people and continuously rethink roles and responsibilities. You are comfortable with that reality and want to contribute to progress rather than maintaining the status quo.

Company Benefits

At CM.com, we believe in empowering our people to do what they love, excel at what they do, and make a meaningful impact. As a CM.com Club Member, you'll unlock the following benefits:

• Join the club: Join our unique 3-day Global Onboarding program in our Headquarters in Breda, a deep dive into the culture of CM.com.

• Fuel your mind: We will offer you meal vouchers to ensure daily healthy lunches and snacks to keep you energized.

• Effortless commutes: We’ll cover 50% of your transport/travel costs.

• Value for work: Participate in our Sales Incentive Plan, rewarding your achievements with bonuses.

• Take your time off: Recharge with 25 vacation days

• Own your success: Become a shareholder with our Employee Share Purchase Program.

• Level up your skills: Udemy, CM Academy, and exclusive Meetups with thought leaders to ensure you're always learning and growing.

Here, diversity is our superpower. Our diverse perspectives fuel innovation and drive us forward. We celebrate every member, regardless of age, background, or beliefs.