Account Manager

You probably remember the best customer journey you’ve ever experienced, and the worst one too. But why is that? What can businesses do to keep you engaged, solve your problems, and make your life easier and more beautiful, not just in one moment, but across every interaction?

“The entire customer journey. One platform”

People move between channels, platforms, apps and physical locations without thinking about it. Wherever your journey starts and wherever it continues, our goal is simple and ambitious: “Enable growing businesses to serve, sell, interact and engage through one Global AI Powered Customer Engagement Platform. We connect conversations, customer data and payments with AI Agents, so that businesses all over the world can grow faster, together.

All our services are fully integrated within our unique business structure, consisting of four business units: Connect, Pay, Live, and Engage.

Now, we’re looking for an experienced Account Manager to join our Connect Business Unit. As the market shifts from traditional SMS-based communication to richer, multi-channel customer interactions, we’re looking for someone to someone who can drive business growth by bringing greater value to our clients and partners, while seizing commercial opportunities to grow both the revenue and the profitability within your client portfolio.

What you will do

We are building the ultimate Global AI-Powered Customer Engagement Platform that lets businesses connect with customers, automate work, and handle every interaction through one reliable, user-friendly platform. That is our mission for 2026.

In your first 12 months, you will:

• Take ownership of managing and growing your portfolio of clients
  As an Account Manager for our Connect platform (CPaaS), where we enable over 4.000 Dutch clients to engage with their customers across multiple communication channels, you’ll be the go-to person for your clients, engaging with key stakeholders like C-level Technology, Security, and Marketing managers. You’ll uncover their needs, solve their challenges, and show them how CM.com’s solutions can elevate their business.

• Work closely with clients across diverse industries
  You’ll collaborate with clients in sectors like Tech & Media, Logistics, Finance, Telco, Utilities, and Government, helping them adopt new communication channels such as Google Business Messaging, Instagram, Facebook, Voice, and more to stay ahead of market trends.

• Improve processes using AI, automation, and smart tooling
  You’ll identify opportunities to introduce conversational messaging solutions and cross-sell CM.com’s broader suite of products, including customer contact software (Engage), payment solutions (Pay), and ticketing (Live).

• Make decisions fast, test ideas, and learn from what doesn’t work
  You’ll deliver engaging presentations, product demos, and negotiate agreements that work for everyone involved, while continuously adapting to the rapidly evolving communication market.

• Help shape how this role will look a year from now
  This is a dynamic role where you’ll have the freedom to rethink workflows, explore new technologies, and contribute to CM.com’s competitive edge in the CPaaS market.

• Success is measured by impact, not by perfect plans
  Your contributions will directly drive client satisfaction, account growth, and CM.com’s position as a leader in conversational messaging solutions.

That’s why you ideally have

• A bachelor’s or master’s degree in a relevant field (e.g., Business, Marketing, IT, or related disciplines).

• Proven commercial experience in the Telco, CPaaS, or IT services industries (this is a non-negotiable requirement).

• A track record of success in selling complex solutions to large enterprises or corporate environments.

• Exceptional communication and presentation skills, combined with a strong commercial acumen and strategic mindset.

• Outstanding relationship-building and stakeholder management skills.

• Experience navigating long sales cycles and a deep understanding of corporate decision-making processes.

• Full professional fluency in both English and Dutch is a hard requirement.

The reality at CM.com

We believe honesty creates better matches. So here it is:

• You work on-site with your team, collaboration happens face to face.

• Priorities can shift quickly as technology and insights evolve.

• AI will change how your role looks, fast. Some tasks you do today may disappear next year.

• We move before everything is finished or polished.

• For this position, we can only consider candidates who already hold a permanent work and residence permit for the Netherlands.

If that excites you, you’ll probably feel at home here. If you’re looking for predictability and fixed boundaries, this may not be the right place.

Every CM.com colleague, connects to our 4 shared values:

Drive and Lead

We value your expertise and professional judgement. You understand the mission of CM.com and feel ownership over your role and its contribution to the bigger picture. You take initiative, make decisions and recognize opportunities. Making mistakes is part of moving forward.

Grow and Learn

Growing Faster Together is not just our purpose, it’s how we work. The growth of our colleagues and our customers is our priority. Our organization is designed to support this through the CM Academy, the Young Professional Program and our own CM Business Adventure, the CMBA. But growth also comes from daily curiosity.

You enjoy stepping outside your comfort zone and you like to experiment, learn continuously and actively share knowledge and insights with others.

Together and Care

At CM.com, we work together. We believe that diverse perspectives lead to stronger outcomes. Diversity is therefore essential to us.

We value the social side of work. We trust one another, show genuine interest and care about one another’s well-being. You are looking for that connection, you prefer being together on-site, sharing ideas, meals, workouts and conversations, and you believe that energy is created by meeting in person.

Speed and Change

For more than 25 years, we have operated at the forefront of innovation. Change is not something we respond to, it’s something we actively drive.
By welcoming AI Agents into our organisation, we fundamentally change how work is done. This allows us to move faster, do more with fewer people and continuously rethink roles and responsibilities. You are comfortable with that reality and want to contribute to progress rather than maintaining the status quo.

Company Benefits

At CM.com, we believe in empowering our people to do what they love, excel at what they do, and make a meaningful impact. As a CM.com club member, you’ll have the following benefits:

• Onboarding: Join our unique 3-days Global Onboarding program in our Headquarters in Breda, a deep dive into the culture of CM.com.

• Healthy food: Daily healthy lunches and snacks to keep you energized.

• Effortless commute: The Shuttle mobility card, commuting allowance and Lease-a-bike options get you where you need to be. We have CM company cars that you can use for client visits as well.

• Value for Work: Participate in our Sales Incentive Plan, rewarding your achievements with bonuses.

• Invest in your future: A solid pension plan.

• Time off: Recharge with 25 vacation days, plus the option to purchase 10 additional days.

• Own your success: Become a shareholder with our Employee Share Purchase Program.

• Your Development: We support your growth and development through initiatives like the CM Academy, Udemy courses, exclusive meetups with thought leaders, the Young Professional Program, and our own CM Business Adventure (CMBA), ensuring you’re always learning and evolving

• Vitality: Our Vitality Team organizes a year-round vitality program to support a healthy body and mind for all colleagues. Think of stress prevention workshops, ergonomist visit, weekly bootcamps, yoga sessions and our CM sports day.

• Together at CM.com: Weekly drinks, board game nights, karaoke throwdowns, yearly ski trip, and more! We have something for everyone.

Our diverse perspectives fuel innovation and drive us forward. We welcome everyone, regardless of age, background, or beliefs.